At Pawjito, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
Return Policy
We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
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The item must be unused, unwashed, and in its original condition
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It must be returned in the original packaging with all tags attached
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A valid proof of purchase or order number must be provided
Note: Items marked as final sale or personalized products may not be eligible for return.
How to Request a Return
To start a return, please email us at help@pawjito.com with the following:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your return request is approved, we will provide detailed instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.
Return Shipping
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Customers are responsible for the return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service to ensure safe return delivery
Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund status.
If approved, your refund will be processed to the original payment method within 7 business days.
Please note: Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We will replace or refund the item at no extra cost.
Contact Us
If you have questions about your return, feel free to reach out:
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Email: help@pawjito.com
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Phone: +1 (570) 320-0883
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Business Hours: Monday – Friday, 9am–5pm
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Return Address:
1417 Bayside Ave Apt 13,
Woodbridge, VA 22191-2348, USA
